FAQ

1. Is financing available on all products?

Yes! We offer financing options on select products and services. Please fill out our financing request form, and an Aurelia Atelier representative will contact you with more information.

2. What hours are available for viewing appointments?

Viewings are available by appointment only to ensure each client receives a personalized experience. Available appointment times may vary weekly. Please contact us directly to schedule your visit.

3. Do I need an appointment to shop?

Appointments are highly encouraged for luxury item viewings and personalized styling assistance.

4. What products does Aurelia Atelier carry?

We offer a curated selection of luxury handbags, wallets, fragrances, accessories, and more.

5. Are all items authentic?

Absolutely. Authenticity and quality are extremely important to us. Every item carried by Aurelia Atelier is carefully sourced and inspected.

6. Can I reserve an item before purchasing?

Yes, select items may be placed on hold for a limited time. Please contact us for availability and reservation details.

7. Do you offer gift options?

Yes! We offer gift-ready packaging for many of our products, making them perfect for birthdays, anniversaries, holidays, and special occasions.

8. Can someone help me choose the right fragrance?

Of course. We offer personalized fragrance consultations to help you find a scent that fits your style, preferences, and everyday wear.

9. What payment methods do you accept?

We accept major credit/debit cards and inhouse financing. Additional payment methods may be available upon request.

10. How can I stay updated on new arrivals and restocks?

11. Do you offer returns or exchanges?

Due to the nature of luxury and specialty items, all sales may be final. However, please contact us directly regarding any concerns with your order.

12. How do I book an appointment?

You can message us directly through social media, contact us through our website, or inquire by phone to schedule your appointment.

13. Can I request specific luxury items?

Yes! If you’re searching for a specific luxury handbag, wallet, fragrance, or accessory, we’d love to help source it for you. Contact us with your request, and we’ll do our best to locate the item.

14. Do you offer local pickup?

Yes, local pickup may be available for select orders. Pickup details and scheduling will be arranged directly with an Aurelia Atelier representative after purchase.

15. Are fragrances available to sample?

Select fragrances may be available for in-store sampling during your appointment. Our team is happy to help guide you toward scents that fit your preferences and style.